f the customer is not fully satisfied or has changed his or her mind regarding the product within the period of time fourteen days from the receipt of the order, you can request the return of the product, upon notification to AFRIKA COLOR; must be returned to our warehouse at paid shipping within its original packaging, complete and unused.
In the event that the product has been opened and the customer detects a manufacturing defect or error of preparation in the shipment (and only in these cases), AFRIKA COLOR may authorize by email the return due, must attach in the shipment a copy of that authorization document.
Once we have received the material in our warehouse and reviewed by our staff, the credit will be made, if applicable, or being discounted from an upcoming purchase.
In accordance with the law, the Customer is informed that the right of withdrawal does not apply to:
- delivery of products that cannot be returned for hygiene reasons (Earrings….).
- delivery of products that have been made to your specifications or clearly customized (Fabrics as they are cut at the customer’s request, except whole pieces of 12 meters or half a piece of 6 meters).
In any case, the Customer agrees to return the Product(s) under the following conditions:
- Use the original packaging to return the product.
- Make the order number clearly appear on the packaging. Returns without order number are not accepted.
- Send the package to the following address:
C/Sant Pere Nº 74, 5-2º, 08210 Barberà del Vallés
Products must be returned to AFRIKA COLOR in perfect condition, in their original condition (packaging, accessories, instructions …)