Returns, exchanges and refunds

1. Scope

This policy applies to distance purchases made by consumers through the Afrika Color online shop, without prejudice to the rights granted by applicable law.

2. Right of withdrawal

If you have made an online purchase, you have 14 calendar days from the day you receive the order to tell us that you wish to withdraw from the purchase, without having to give a reason.

To exercise this right, send an unequivocal statement to contacto@afrikacolor.com. You may use the form included at the end of this policy, although its use is not compulsory.

Once you have notified us of your decision, you have a further 14 calendar days to send the products back.

3. Condition of returned products

You may examine the product as you would in a physical shop. Whenever possible, it should be returned with its original packaging, labels, accessories and documentation.

The absence of the original packaging does not automatically cancel the right of withdrawal. However, the customer is responsible for any reduction in value caused by handling other than what is necessary to establish the nature, characteristics or functioning of the product.

4. Products excluded from the right of withdrawal

The right of withdrawal does not apply, among other cases provided for by law, to:

• Products personalised or made to the customer’s specifications.
• Fabrics cut specifically to the requested measurements.
• Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been removed.
• Earrings or other personal-use items whose hygiene seal has been opened or removed.

Complete 5-metre pieces of fabric may be returned if they have not been cut or personalised and meet the conditions of this policy.

These exclusions do not affect your rights where the product is faulty, incorrect or does not conform to the contract.

5. How to make a return

Before sending the product, notify us of your decision by emailing contacto@afrikacolor.com.

Please include:

• Your full name.
• Your order number.
• The product or products you wish to return.
• The date on which you received the order.
• The email address used to make the purchase.

Then send the product to:

Afrika Color
C/ Sant Pere, n.º 74, 5.º 2.ª
08210 Barberà del Vallès
Barcelona, Spain

The product must be sent without undue delay and no later than 14 calendar days after you notify us of your withdrawal.

We recommend using a tracked delivery service and keeping proof of postage until the return has been completed.

6. Return costs

Where a return is due to a change of mind, the customer is responsible for the direct cost of sending the item back. Cash-on-delivery returns will not be accepted without prior authorisation.

If the product is faulty, was damaged before delivery, is incorrect or does not match the order, Afrika Color will cover the necessary costs of resolving the issue.

7. Refunds

We will make the refund without undue delay and no later than 14 calendar days after receiving notification of the withdrawal.

We may withhold the refund until we receive the products or until the customer provides evidence that they have been sent back, whichever occurs first.

The refund will include:

• The price of the returned products.
• The standard delivery costs initially paid when the complete order is returned.

If you chose a delivery method that was more expensive than the standard option, we are not required to refund the difference.

When only part of an order is returned, the initial delivery costs will not be refunded if they would have been the same for the products you kept.

The refund will be made using the same payment method used for the purchase, unless another method that does not result in additional costs for the customer is expressly agreed.

8. Faulty, damaged or incorrect products

If you receive a faulty, damaged or incorrect product, email us at contacto@afrikacolor.com.

Include the order number, a description of the issue and, whenever possible, photographs of the product, packaging and shipping label. Photographs help us handle the matter more quickly but do not limit your statutory rights.

Afrika Color will cover the necessary costs and provide the appropriate remedy under applicable law, which may include repair, replacement, a price reduction or termination of the contract with a refund.

9. Size exchanges

Size exchanges are accepted within 14 calendar days of receipt and are subject to availability.

If you received the size ordered and wish to exchange it, you are responsible for the return costs. If Afrika Color sent a different size from the one ordered, we will cover the necessary costs.

If the new size is unavailable, you may exercise your right of withdrawal within the statutory period.

10. Promotional orders and gifts

Products purchased during promotions, discounts or sales retain the statutory right of withdrawal unless a legally recognised exception applies.

Promotional gifts must be returned when the return means that the promotion’s conditions are no longer met, provided this requirement was communicated in advance.

11. International deliveries and returns

11.1. International destinations

Afrika Color delivers within the European Union, to European countries outside the EU and to other international destinations available in our shop.

Service availability, delivery methods and shipping costs are displayed during checkout after the delivery address has been entered and before payment is confirmed.

11.2. Deliveries within the European Union

Orders sent to destinations within the customs territory of the European Union are not normally subject to import customs formalities between the country of origin and the destination country.

The customer may exercise the right of withdrawal in accordance with the time limits and conditions set out in this policy. Where a return is due to a change of mind, the customer is responsible for the direct cost of return shipping.

11.3. European countries outside the European Union

Deliveries to European countries outside the customs territory of the European Union may be subject to taxes, customs duties, import charges or handling fees imposed by the authorities or carrier in the destination country.

11.4. Deliveries outside Europe

Orders sent to countries outside Europe may also be subject to taxes, customs duties, import charges or customs handling fees in the destination country.

Unless checkout expressly states that these amounts are included, they are the recipient’s responsibility and are neither charged nor managed by Afrika Color.

11.5. Territories with special tax or customs arrangements

Deliveries to the Canary Islands, Ceuta, Melilla, Andorra and other territories with special tax or customs arrangements may require additional formalities and may be subject to taxes, customs duties or handling fees at destination.

11.6. International returns

Before sending an international return, the customer must email contacto@afrikacolor.com and provide their name, order number and the products they wish to return.

If the return is due to a change of mind, the customer is responsible for the direct cost of return shipping and, where applicable, any customs formalities and costs associated with the return.

For returns originating outside the customs territory of the European Union, the parcel must be clearly marked “returned goods” and include the order number and any necessary documentation.

Taxes, customs duties or import charges paid directly to the authorities or carrier in the destination country are not included in the refund issued by Afrika Color. The customer may ask the customs authority or carrier whether a refund of those amounts can be requested.

If these amounts were collected directly by Afrika Color during checkout, they will be handled in accordance with applicable law.

11.7. Faulty, damaged or incorrect products

If an international order contains a faulty, damaged or incorrect product, the customer must contact Afrika Color before returning it.

Afrika Color will provide the necessary instructions and cover the reasonable return costs that apply. Products must not be returned independently without contacting us first.

This policy does not limit any mandatory consumer rights under applicable law.

12. Contact

For any questions about returns, exchanges or refunds, email us at contacto@afrikacolor.com.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Its use is not compulsory; you may also notify us of your decision by means of any other unequivocal statement.

To Afrika Color:

I hereby give notice that I withdraw from my contract of sale relating to the following products:

• Product or products: ____________________
• Order number: ____________________
• Order date: ____________________
• Date received: ____________________
• Full name: ____________________
• Address: ____________________
• Email address: ____________________
• Date of request: ____________________
• Signature: ____________________ (only if this form is submitted on paper)