{"id":27243,"date":"2024-04-06T21:10:08","date_gmt":"2024-04-06T20:10:08","guid":{"rendered":"https:\/\/afrikacolor.com\/frequent-questions\/"},"modified":"2026-08-09T14:06:40","modified_gmt":"2026-08-09T13:06:40","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/afrikacolor.com\/en\/frequent-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_7541067\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1141865141\">\n\n\n\t<div id=\"col-1275463482\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\n<main class=\"afq-page\">\n  <header class=\"afq-hero\">\n    <p class=\"afq-eyebrow\">We are here to help<\/p>\n    <h1>Frequently asked questions<\/h1>\n    <p class=\"afq-hero-intro\">\n      Find clear answers about orders, shipping, products, customisation and\n      returns. If you need any further help, we will be happy to assist you.\n    <\/p>\n  <\/header>\n\n  <nav class=\"afq-nav\" aria-label=\"Frequently asked question categories\">\n    <a href=\"#afq-orders\">Orders and payments<\/a>\n    <a href=\"#afq-shipping\">Shipping<\/a>\n    <a href=\"#afq-products\">Products and sizes<\/a>\n    <a href=\"#afq-returns\">Returns<\/a>\n    <a href=\"#afq-craft\">Craftwork and wholesale<\/a>\n  <\/nav>\n\n  <section\n    id=\"afq-orders\"\n    class=\"afq-category\"\n    aria-labelledby=\"afq-orders-title\"\n  >\n    <header class=\"afq-category-heading\">\n      <p class=\"afq-eyebrow\">Before you buy<\/p>\n      <h2 id=\"afq-orders-title\">Orders and payments<\/h2>\n    <\/header>\n\n    <div class=\"afq-grid\">\n      <details class=\"afq-item\">\n        <summary>How can I place an order?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Choose a product, select the available options and add it to your\n            basket. Then review your order, enter your delivery details and\n            complete the payment.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/how-to-buy\/\">\n              View our shopping guide\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Which payment methods can I use?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            The payment methods available for your order will appear during\n            checkout. Choose your preferred option before confirming your\n            purchase.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>How do I know whether my order has been confirmed?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            After completing the payment, you will receive a confirmation email\n            containing your order number and summary. If you cannot find it,\n            check your spam folder or contact us.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Can I change or cancel an order?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Contact us as soon as possible and include your order number. If\n            preparation has not yet started, we will check whether it can be\n            changed or cancelled. Once it has been dispatched, we cannot\n            guarantee any changes.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section\n    id=\"afq-shipping\"\n    class=\"afq-category\"\n    aria-labelledby=\"afq-shipping-title\"\n  >\n    <header class=\"afq-category-heading\">\n      <p class=\"afq-eyebrow\">Your order is on its way<\/p>\n      <h2 id=\"afq-shipping-title\">Shipping and tracking<\/h2>\n    <\/header>\n\n    <div class=\"afq-grid\">\n      <details class=\"afq-item\">\n        <summary>How long will my order take to arrive?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            For products in stock, the usual delivery time depends on the\n            destination and the shipping method selected. In Spain, it can\n            range from approximately 24 hours to 7 working days.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/shipping-information\/\">\n              View shipping prices and delivery times\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>When is free shipping available?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Free shipping depends on the destination and the value of your\n            order. When applicable, it will be added automatically during\n            checkout before you pay.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/shipping-information\/\">\n              View the current conditions\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Do you ship internationally?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Yes. The available shipping options and their cost are calculated\n            when you enter the delivery address. Shipments outside the customs\n            territory of the European Union may be subject to taxes, customs\n            duties or handling fees at the destination.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>How can I track my order?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Once your order has been dispatched, you will receive an email with\n            the tracking information. You can also use our tracking page.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/track-an-order\/\">\n              Track my order\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>What happens if I am not at home for the delivery?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            The courier may leave a notice so that you can rearrange delivery\n            or collect the parcel from an authorised location. Please check\n            that the telephone number and email address provided with your\n            order are correct.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Can I collect my order locally?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            When this option is available at checkout, you can request free\n            collection from the specified partner location. You will receive an\n            email when your order is ready.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section\n    id=\"afq-products\"\n    class=\"afq-category\"\n    aria-labelledby=\"afq-products-title\"\n  >\n    <header class=\"afq-category-heading\">\n      <p class=\"afq-eyebrow\">Find your perfect piece<\/p>\n      <h2 id=\"afq-products-title\">Products, sizes and customisation<\/h2>\n    <\/header>\n\n    <div class=\"afq-grid\">\n      <details class=\"afq-item\">\n        <summary>How do I choose the right size?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Check the garment measurements and compare them with our guide\n            before ordering. If you are unsure between two sizes, contact us\n            and we will help you choose.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/size-guide\/\">\n              View the size guide\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Can I choose the fabric or print?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            For certain custom orders, we can show you the available fabrics.\n            The choice will depend on the product, minimum quantity, fabric\n            stock and the time required.\n          <\/p>\n          <p>\n            Email\n            <a href=\"mailto:contacto@afrikacolor.com\">\n              contacto@afrikacolor.com\n            <\/a>\n            with a description of your idea.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Do you make custom garments?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Yes, for selected designs and subject to availability. Before\n            confirming your order, we will explain the options, price and\n            estimated lead time. Handcrafted production may take approximately\n            20 to 30 days.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Why are some items available in limited quantities?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Many pieces are made in small batches, and quantities depend on the\n            availability of each fabric. This way of working makes every\n            collection special and reduces unnecessary production.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Where do the fabrics come from?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            We work with fabrics from different origins, with a selection\n            particularly connected to West Africa. When specific information\n            about a fabric is available, we include it on the product page.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Why does a custom product take longer?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Custom products are not mass-produced. We need to confirm the\n            materials, prepare the pattern and make the piece. We will tell you\n            the expected lead time before accepting the order.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section\n    id=\"afq-returns\"\n    class=\"afq-category\"\n    aria-labelledby=\"afq-returns-title\"\n  >\n    <header class=\"afq-category-heading\">\n      <p class=\"afq-eyebrow\">Shop with confidence<\/p>\n      <h2 id=\"afq-returns-title\">Returns and exchanges<\/h2>\n    <\/header>\n\n    <div class=\"afq-grid\">\n      <details class=\"afq-item afq-item-featured\">\n        <summary>Can I return or exchange a product?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Where the right of withdrawal applies, you have 14 calendar days\n            from receiving your order to notify us of your decision. Certain\n            products, including fabric cut to measure, custom-made items and\n            some unsealed products for hygiene reasons, may be excluded.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/returns-and-refunds\/\">\n              View our returns, exchanges and refunds policy\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item afq-item-featured\">\n        <summary>What should I do if my product is faulty or incorrect?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Contact us before returning it and include your order number and a\n            description of what happened. Whenever possible, attach photographs\n            of the product, packaging and shipping label.\n          <\/p>\n          <p>\n            <a href=\"mailto:contacto@afrikacolor.com\">\n              Report a problem\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section\n    id=\"afq-craft\"\n    class=\"afq-category\"\n    aria-labelledby=\"afq-craft-title\"\n  >\n    <header class=\"afq-category-heading\">\n      <p class=\"afq-eyebrow\">Discover Afrika Color<\/p>\n      <h2 id=\"afq-craft-title\">Craftwork and professional orders<\/h2>\n    <\/header>\n\n    <div class=\"afq-grid\">\n      <details class=\"afq-item\">\n        <summary>Where do the handcrafted pieces come from?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Afrika Color is a family project that works with makers and\n            artisans. On our product pages, we share the available information\n            about the origin and characteristics of each piece.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Are the handcrafted pieces unique?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Many pieces are made by hand and may have slight variations in\n            shape, colour or finish. These differences are part of their\n            character and are not considered defects.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details class=\"afq-item\">\n        <summary>Do you offer terms for shops or wholesalers?<\/summary>\n        <div class=\"afq-answer\">\n          <p>\n            Yes. We consider professional enquiries and custom orders according\n            to the product, quantity and availability. Tell us what you need and\n            we will prepare a proposal.\n          <\/p>\n          <p>\n            <a href=\"https:\/\/afrikacolor.com\/en\/contact\/\">\n              Request professional information\n            <\/a>\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section class=\"afq-help\" aria-labelledby=\"afq-help-title\">\n    <p class=\"afq-eyebrow\">Cannot find the answer you need?<\/p>\n    <h2 id=\"afq-help-title\">We are here for you<\/h2>\n    <p>\n      Send us your question. If you have already placed an order, include your\n      order number so that we can help you more quickly.\n    <\/p>\n    <p>\n      <a\n        class=\"afq-help-button\"\n        href=\"mailto:contacto@afrikacolor.com?subject=Question%20about%20an%20order\"\n      >\n        Contact Afrika Color\n      <\/a>\n    <\/p>\n    <p class=\"afq-help-email\">\n      Or visit our\n      <a href=\"https:\/\/afrikacolor.com\/en\/contact\/\">contact page<\/a>\n    <\/p>\n  <\/section>\n<\/main>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_7541067 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27243","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/pages\/27243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/comments?post=27243"}],"version-history":[{"count":1,"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/pages\/27243\/revisions"}],"predecessor-version":[{"id":88738,"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/pages\/27243\/revisions\/88738"}],"wp:attachment":[{"href":"https:\/\/afrikacolor.com\/en\/wp-json\/wp\/v2\/media?parent=27243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}