FAQ

FAQ

Buy in afrikacolor.com/

How to buy?

Visit the “How to buy?” where you will find how to do it step by step.

How do I know that you have already sent me the product (s)?

You will receive an email with an email tracking code. If you do not receive it within 24 hours in your email account, please check the Spam folder before contacting us. Sometimes emails go there!

What can I do if the product I want is not available in stock?

If we do not have it enabled to make reservations, you can contact us to inform you when it will be in stock.

What are the payment methods?

– Payment by credit card (VISA, MASTERCARD, American express)
– Secure payment through PayPal.
– Secure payment by stripe.

 

How are the products sold? What is the unit of measurement?

In general, unless otherwise stated, all our fabrics are sold per m2 and clothing by units. In the description of each product we clarify the specific measures.

What is the width of the fabrics?

The width of the wax fabrics are between 1.15m to 1.20m wide and the measurements of the Bogolán fabrics are indicated in the description of each model.

Are the colors and sizes of the products the same as in the photo?

It is a usual problem of all online stores. We take special care with our photos to fit reality as much as possible, but due to the different color profiles of the device screens, you have to consider a range of variation between the colors you see and the real ones.

The product I ordered is no longer in stock, what to do?

Most of the time the store stock is updated, so you will not be able to buy unless it is in our warehouses. In the event that this happens, we will contact you.

AFRIKA COLOR will offer you the option of choosing a product or canceling the order with the corresponding refund through the payment method you used for the purchase.

Shipping / Collection / Returns

What shipping / collection methods do you offer?

Check the “Shipping Methods” page for detailed information.

How long do packages take to ship?

Orders are generally prepared the next business day after making the purchase online.

Where do you ship to and what is the cost?

You can see all the details on the Shipping page. It can also be picked up at Barberá del Valles (Barcelona).

How long does it take for the products to arrive?

It depends on where you are, but in general between 24-48hs

What do I do if my package has not arrived on the indicated date?

Do not hesitate to contact us. On the Contact page you can do it via form or on social networks, indicating your order number.

I received my order, but it is not the correct product, what should I do?

Unfortunately this could happen … we are humanxs ­čÖé If this is the case, please write to contacto@afrikacolor.com or call +34 602862615 to solve the problem.

Do you accept returns?

Of course! Except that we have cut fabric to measure for you. You can see the procedure in the Return Policy.

 

About Afrika Color

Who are you?

Hello! If you want to know more about us and our project, visit the “Us” page ­čÖé

Accordion Panel

All the products we offer are handmade by creators from the African continent, mainly from Benin.

Each item of clothing and each accessory are made one by one, following an handmade process of our own manufacture, in our tailor shops in Benin and Senegal.

Who designs Afrika Color products?

Clothes are designed by Anne in Africa and products of other sections are designed by different African designers. Visit the “Us” page for more info about our creators ­čÖé

Why buy from Afrika Color?

Because we make cheerful and colorful designs with 100% cotton African fabrics and handmade prints. And because our pieces are unique and of high quality at a very good price.

Who buys at Afrika Color?

People from Europe. We hope to soon be able to ship worldwide ­čÖé