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Frequently asked questions
Find clear answers about orders, shipping, products, customisation and returns. If you need any further help, we will be happy to assist you.
Before you buy
Orders and payments
How can I place an order?
Choose a product, select the available options and add it to your basket. Then review your order, enter your delivery details and complete the payment.
Which payment methods can I use?
The payment methods available for your order will appear during checkout. Choose your preferred option before confirming your purchase.
How do I know whether my order has been confirmed?
After completing the payment, you will receive a confirmation email containing your order number and summary. If you cannot find it, check your spam folder or contact us.
Can I change or cancel an order?
Contact us as soon as possible and include your order number. If preparation has not yet started, we will check whether it can be changed or cancelled. Once it has been dispatched, we cannot guarantee any changes.
Your order is on its way
Shipping and tracking
How long will my order take to arrive?
For products in stock, the usual delivery time depends on the destination and the shipping method selected. In Spain, it can range from approximately 24 hours to 7 working days.
When is free shipping available?
Free shipping depends on the destination and the value of your order. When applicable, it will be added automatically during checkout before you pay.
Do you ship internationally?
Yes. The available shipping options and their cost are calculated when you enter the delivery address. Shipments outside the customs territory of the European Union may be subject to taxes, customs duties or handling fees at the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email with the tracking information. You can also use our tracking page.
What happens if I am not at home for the delivery?
The courier may leave a notice so that you can rearrange delivery or collect the parcel from an authorised location. Please check that the telephone number and email address provided with your order are correct.
Can I collect my order locally?
When this option is available at checkout, you can request free collection from the specified partner location. You will receive an email when your order is ready.
Find your perfect piece
Products, sizes and customisation
How do I choose the right size?
Check the garment measurements and compare them with our guide before ordering. If you are unsure between two sizes, contact us and we will help you choose.
Can I choose the fabric or print?
For certain custom orders, we can show you the available fabrics. The choice will depend on the product, minimum quantity, fabric stock and the time required.
Email contacto@afrikacolor.com with a description of your idea.
Do you make custom garments?
Yes, for selected designs and subject to availability. Before confirming your order, we will explain the options, price and estimated lead time. Handcrafted production may take approximately 20 to 30 days.
Why are some items available in limited quantities?
Many pieces are made in small batches, and quantities depend on the availability of each fabric. This way of working makes every collection special and reduces unnecessary production.
Where do the fabrics come from?
We work with fabrics from different origins, with a selection particularly connected to West Africa. When specific information about a fabric is available, we include it on the product page.
Why does a custom product take longer?
Custom products are not mass-produced. We need to confirm the materials, prepare the pattern and make the piece. We will tell you the expected lead time before accepting the order.
Shop with confidence
Returns and exchanges
Can I return or exchange a product?
Where the right of withdrawal applies, you have 14 calendar days from receiving your order to notify us of your decision. Certain products, including fabric cut to measure, custom-made items and some unsealed products for hygiene reasons, may be excluded.
What should I do if my product is faulty or incorrect?
Contact us before returning it and include your order number and a description of what happened. Whenever possible, attach photographs of the product, packaging and shipping label.
Discover Afrika Color
Craftwork and professional orders
Where do the handcrafted pieces come from?
Afrika Color is a family project that works with makers and artisans. On our product pages, we share the available information about the origin and characteristics of each piece.
Are the handcrafted pieces unique?
Many pieces are made by hand and may have slight variations in shape, colour or finish. These differences are part of their character and are not considered defects.
Do you offer terms for shops or wholesalers?
Yes. We consider professional enquiries and custom orders according to the product, quantity and availability. Tell us what you need and we will prepare a proposal.
Cannot find the answer you need?
We are here for you
Send us your question. If you have already placed an order, include your order number so that we can help you more quickly.
Or visit our contact page
